FAQ

"Kochut, a perfect symbiosis of cosmic force and craftsmanship"

As a result of a collision between two neutron stars some 130 million years ago, a mass of energy was released which allowed particles to be combined. As a result, precious elements including gold and platinum were formed.

At Kochut, we are fully aware of the magic of these products of nature. With respect for animals and people, we use these raw materials to create unique handmade jewellery.

Our strength
Experience an individualised approach and gain insight into the production process of your handmade piece of jewellery!

Unique pieces
All our pieces are handmade and personally designed for you by our design team. The models are simulated beforehand in 3D models or in wax castings to guarantee quality. The manual finishing ensures that unique touch to each product.

Ready-made products
We also have a wide range of ready-to-wear jewellery available, which can be ordered immediately. So you don’t to wait for your pendant, ring or other jewel for that special occasion. You will see these items marked as being “in stock” in our online offer.

Our special story
Our quest for innovation and perfection started 9 years ago. 3 brothers, each with their own unique qualities and contribution, who started working together. Their passion for natural products and their creative imagination has organically grown into a successful company, in which the needs of our customers are central. We turn your dreams into reality.

Our team carefully prepares all products for you from our workshop, which is located in a small Ukrainian village, where craftsmanship is a way of life. Our customers can be found all over the world.

"Our DNA can be found in every piece of jewellery; however diverse the creation may be"

“The ideal gift to present.”

Choosing is difficult and tastes differ, so give your loved one a personalised gift voucher with
which he or she can choose. An ideal gift for the holidays!

To purchase a gift voucher, please fill in the contact form. Our team will contact you as soon as possible.

For placing a personalised – custom-made – order, it is of course important to determine the correct ring size in advance. We recommend the following ways to do so:

  1. Make an appointment in our showroom. You are welcome for a personal
    measurement of your ring size. We have several product samples available
  2. You determine your size using an existing ring: If you already own a ring that fits your hand perfectly, you can proceed as follows: measure the diameter of the inside of your ring and send us this information.

There are several ways to place your order:

  1. Online, through our website: place your order online through the online shop section
  2. In our showroom: You are always welcome to visit our shop. Please schedule an appointment in advance.
  1. Select the desired product: choose a model and place the order according to the procedure described above.
  2. Payment: after you have confirmed the order, you are required to pay the total amount before we proceed to manufacture your personalised piece of jewellery. By placing an online order, you agree to our terms and conditions. Orders placed during the weekend or on public holidays are processed on the next working day
  3. Production process – lead time: the average lead time of the production process is 15-20 working days. Certain specific might have a longer lead time due to sourcing. We’ll advise on an expected production time upon purchase.
  4. Packing and shipment: As soon as your unique piece of jewellery has been
    manufactured, we will ship it to you. Please expect a shipment lead time of 3-5 working days.

We deliver by express courier. Your order will be shipped as soon as the production process is completed and will keep you informed of shipment steps on our end. Any delays linked to extraordinary circumstances (force majeur) are not within our responsibility. In any case, we strive to ensure the fastest possible delivery.

For a secure payment environment, we work together with partner Molly. This payment platform is integrated in our webshop Payment options include Bancontact, Credit Card and Paypal.

As all Kochut jewellery is handmade, the final product may differ in a minimal way from the pictures on the website.

Non-personalized orders:

Adjustments to non-personalised orders
Adjustments to ready-made products from our permanent collection and catalogues are not possible.

Return in case of non-personalised orders
In case of orders of ready-made products from our permanent collection and catalogues, you as a consumer have the right to renounce your purchase, without surplus payments and without having to state a motive, within a period of 15 working days, starting from the day following the delivery. The goods must also be in their original condition. This possibility does not apply to customised orders (see the section “Return in case of personalised orders”).

If you wish to exercise this right and the goods are in their original state, please send an e-mail to hello@kochut.be or hello@kochut.nl. You must then send the item back to the following address: Aujedi BV; Hoveniersstraat 19 2018 Antwerpen, Belgium. Shipping is at your own expense.

If the item was physically purchased in our showroom, the shop manager may decide at his or her discretion to exchange the purchased item for another provided that it is in its original condition.

Personalized orders:

Before placing a personalised order, please have the necessary parameters available, such as the correct size and desired colour.

Adjustments to personalised orders (customisation)
As a rule, personalised orders – made to measure – cannot be modified after they have been manufactured. Only in exceptional cases it is possible to adjust afterwards. In this case an additional service fees will be charged. The possibility of adjustment and the resulting additional cost will always be determined in function of the materials used and the complexity of the design. The possibility of customisation will be examined on a case-by-case basis.

Return in case of personalised orders (custom-made)
Personalised – tailor-made – jewellery can under no circumstances be returned.

Privacy Overview

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